Royal Service Agent

We are seeking a professional and customer-focused Royal Service Agent to join our hospitality team in Cairo, Egypt. In this dynamic role, you will serve as a vital communication hub for our guests and internal departments, delivering exceptional service with warmth and efficiency. As a Royal Service Agent, you will be the friendly voice and organized coordinator who ensures every guest inquiry is handled with care and every message reaches its destination promptly. This position offers an exciting opportunity to develop your skills in a fast-paced, collaborative environment where your attention to detail and passion for guest satisfaction truly matter.

• Consistently deliver professional, friendly, and engaging service to all guests and internal callers, creating positive interactions that reflect our organization’s commitment to excellence
• Process all external and internal calls with efficiency, accurately redirecting or assisting callers while maintaining a warm and helpful demeanor
• Take ownership of each caller’s request and ensure thorough follow-up according to hotel service standards, demonstrating accountability and reliability
• Maintain comprehensive working knowledge of all hotel departments, particularly Housekeeping, Front Office, and Engineering, to provide informed assistance and support
• Manage and monitor the “Royal Service” software system with accuracy and attention to detail, ensuring all data is current and accessible
• Serve as a knowledgeable liaison for guests requiring information about all aspects of the hotel, including amenities, services, and local Cairo attractions
• Handle and distribute faxes, voice messages, and written messages for both internal and external guests in a timely and organized manner
• Demonstrate full knowledge of the hotel’s emergency procedures and safety protocols, maintaining readiness to respond appropriately in all situations
• Adhere to all department policies, procedures, service standards, and safety guidelines, contributing to a secure and professional work environment
• Perform additional duties as assigned, remaining flexible and responsive to evolving organizational needs

Required Qualifications:

• Minimum 1 year of recent experienhttps://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-nile-city-cairo-egypt-jid-90086