Reservations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Manager

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone – The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

 

Job Description

 

As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive. This is a 12-month parental leave cover commencing mid-May, offering the opportunity to step into a leadership role within a luxury hotel environment.

You are a natural leader with a passion for service excellence, strong organisational capability, and an eye for detail. You understand that every reservation is the beginning of a guest experience, and you ensure it is handled with care, precision, and professionalism.

Your responsibilities will include:

  • Leading and supporting the Reservations team to deliver a seamless and refined booking experience across all channels
  • Building and maintaining strong relationships with key clients, travel agents, and partners through exceptional service
  • Ensuring reservations are processed accurately and efficiently using hotel systems
  • Maintaining a strategic selling approach to maximise occupancy and rate performance, working closely with Revenue Management
  • Overseeing workflow and prioritisation across the team to ensure consistency and efficiency
  • Managing group reservations including rooming lists, releases, and multi-property coordination
  • Maintaining clear and professional communication with clients throughout the booking process
  • Driving upselling, cross selling, and promotion of the hotel’s facilities and experiences
  • Collaborating with Front Office, Sales, and Marketing teams to maximise conversion and enhance the guest journey
  • https://careers.accor.com/global/en/job/reservations-manager-parental-leave-cover-12-months-fixed-term-in-hotel-chadstone-melbourne-mgallery-collection-melb-jid-90407

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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