Agent de réservation

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Agent de réservation

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L’Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

 

 

Votre rôle

La position d’Agent de Réservations implique la responsabilité d’être tout à fait informé des différents produits que l’hôtel propose ainsi que des offres spéciales en cours. De plus une parfaite connaissance des procédures de réservation est indispensable. Enfin un accueil courtois et chaleureux sera exigé pour chaque appel téléphonique.

 

Vos missions

Être le contact privilégié du service des ventes et des équipes opérationnelles en ce qui concerne la gestion des groupes avec pour fonctions principales :

  • Appliquer l’ensemble des procédures et standards (Four Seasons, LQA, PCI)
  • Répondre rapidement aux demandes des clients et agences par mail et appels téléphoniques
  • Etablir une connaissance aigue de nos hôtels et du Domaine EDRH
  • Convertir les demandes et optimiser la vente de nos Suites & Chambres
  • Collecter les informations nécessaires à la réalisation d’un séjour et d’une expérience personnalisés
  • Reconnaître et anticiper les attentes des clients
  • Saisir les réservations et effectuer le suivi administratif
  • Effectuer le suivi de facturation des arrhes
  • Effectuer le suivi des annulations tardives et des No Shows

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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