Rooms Division Manager

Guest Experience

• Monitor service standards and implement continuous improvement initiatives.
• Drive outstanding guest satisfaction scores and online reputation.
• Handle and resolve guest complaints promptly and professionally.
• Ensure VIP and group arrivals are well coordinated.

Commercial & Financial Performance

• Work closely with Revenue Management to maximise occupancy and ADR.
• Monitor payroll, departmental costs and productivity.
• Prepare and manage Rooms Division budgets.
• Identify upselling and cross-selling opportunities.

People Management

• Recruit, train, develop and coach departmental managers and supervisors.
• Conduct performance reviews and succession planning.
• Foster a positive, high-performance team culture.
• Ensure compliance with HR policies and employment legislation.

Compliance & Standards

• Ensure full compliance with health & safety, fire regulations and brand standards.
• Maintain security procedures and safeguarding protocols.
• Support audit processes and implement corrective actions where required.

Key Skills & Experience

• Proven experience as a Rooms Division Manager or Senior Front Office Manager in a hotel environment.
• Strong leadership and team management skills.
• Solid financial and commercial awareness.
• Excellent communication and problem-solving abilities.
• Experience with PMS systems (e.g., Opera or similar).
• Strong understanding of housekeeping operations.
• Knowledge of UK employment legislation (if UK-based).

Key Competencies

• Guest-focused mindset
• https://careers.accor.com/global/en/job/rooms-division-manager-in-pullman-london-st-pancras-london-united-kingdom-jid-90508