Front Office Manager

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Front Office Manager today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations

• Develop specific goals and plans to prioritise, organise and complete your work.

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Be an engaging and inspiring leader by providing motivation and support to the team

• Plan and execute team building activities so associates feel part of the global tribe

• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

• Build and strengthen relationships with existing and new customers to enable future bookings

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You: 

• Experience with OPERA property management system or similar

• Relevant experience in a similar managerial role

• Working rights in Australia
• https://careers.marriott.com/front-office-manager/job/P1-7399652-0