Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Company Description

 

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

 

Job Description

 

At Rimrock Banff, we believe every guest interaction is an opportunity to create a lasting memory. As Front Office Manager, you will lead a passionate team dedicated to delivering exceptional luxury hospitality while fostering a culture of warmth, professionalism, and genuine care.

You will be responsible for overseeing all front office operations, ensuring seamless arrivals, departures, and guest experiences that reflect the highest standards of service. Through inspiring leadership, coaching, and collaboration, you will empower your team to exceed expectations, anticipate guest needs, and create unforgettable moments that define the Rimrock experience.

Start Date: June 2026
Contract Type: Full-Time
Pay Rate: $75,000 – $83,000, dependent on experience

Key Responsibilities 

Front Office Leadership & Guest Experience 

  • Lead Front Desk and Night Audit operations, ensuring seamless, polished, and emotionally engaging service at every point of arrival and departure.
  • Ensure flawless, personalized, and emotionally engaging service across every guest interaction.
  • Maintain a strong, visible presence in the lobby, setting the tone for service excellence and operational flow.
  • Work closely with the other Rooms Division leaders on communication and development regarding VIPs, long-stay guests, special occasions, curating bespoke experiences.

Culture, Engagement & Talent Development 

  • Build, inspire, and develop a team culture rooted in empowerment, trust, and emotional intelligence.
  • Coach leaders and team members to deliver luxury through connection, confidence, and authenticity.
  • Identify and develop future leaders, supporting succession and internal growth.
  • Serve as a culture carrier, modeling and championing Rimrock values in daily leadership.

Operational Excellence & Results 

https://careers.accor.com/global/en/job/front-office-manager-in-rimrock-banff-emblems-collection-banff-canada-jid-97522

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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