Front Office Manager

• Lead and oversee all Front Office operations, delivering exceptional guest service and upholding brand standards.
• Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives.
• Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
• Manage and optimise Front Office systems, reporting, and daily operational processes.
• Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
• Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
• Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
• Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.

• 2 years’ experience in a leadership role within Front Office or a similar environment.
• Demonstrated leadership experience within the customer service industry.
• Possess a strong background in Front Office procedures and Opera PMS.
• Experience with forecasting, budgeting and Revenue Management principles.
• Proven experience managing rosters and costs to achieve budgets and targets.
• Demonstrated ability to coach, mentor, develop and inspire teams.

What’s in it for you

• ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
• Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.https://careers.accor.com/global/en/job/front-office-manager-in-novotel-darwin-airport-darwin-australia-jid-90539