Manager of Technical Events

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world – we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities

Reporting to the Director of Technical Events, your responsibilities include, but are not limited to:

• Demonstrate Fairmont core values in all interactions.
• Consistently offer professional, friendly and proactive customer service while supporting fellow colleagues.
• Coach and mentor the junior audiovisual team, ensuring accountability, high performance, and exceptional guest service, whilst working with the Director Technical Events to drive employee satisfaction results fostering professional growth.
• Deliver exceptional guest service in all interactions with clients and guests.
• Function as both a technician and sales representative as business volume demands
• Effectively prepare and present quotes and proposals in a timely manner to customers.
• Drive new business through proactive sales efforts and client relationship development.
• Support Director Technical Events in accurate and timely revenue forecasting, labor planning, and cost control.
• Drive new business through proactive sales efforts and client relationship development.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Collaborate with Sales, Catering, and Conference Services to assess client needs and deliver tailored technical solutions.
• Attend site visits, pre-conference planning meetings as necessary to support the customer event experience.
• Manage vendor relationships to ensure quality and cost-effective service delivery.
• https://careers.accor.com/global/en/job/manager-of-technical-ev