Front Desk Agent

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Front Desk Agent. The Front Desk plays a key role in supporting the Front Desk team by creating meaningful, personalized guest experiences. Often the first and last point of contact for our guests, this role shapes special stays through genuine connection, attention to detail, and proactive service. As a Front Desk Agent, you will support day-to-day front office operations while delivering warm, intuitive, and personalized service. This position requires a service driven mindset, strong communication skills, and the ability to multitask in a fast-paced hospitality environment.

Please note that the start date for this role will be April 27, 2026 with the end date of October 29, 2026.

Key Responsibilities

Front Office Operations

• Manage guest arrivals and departures, ensuring a seamless and welcoming check-in and check-out experience.
• Accurately process payments, settle guest accounts, and handle cash and electronic transactions in accordance with hotel standards.
• Utilize property management and point-of-sale systems to maintain accurate guest and operational records.
• Take and enter restaurant take-away orders when required, ensuring accuracy and efficiency.
• Adhere to all hotel, departmental, and brand policies, procedures, and health & safety protocols.

Guest Experience & Personalization

• Deliver consistently warm, professional, and engaging service tailored to each guest’s needs.
• Take initiative to create personalized moments that enhance the guest experience and foster meaningful connections.
• Respond promptly and effectively to guest requests, inquiries, and concerns, ensuring appropriate follow-up.
• Actively promote hotel amenities, services, and facilities to enhance a guest’s stay.
• Ensure all guest interactions reflect the hotel’s commitment to connection, care, and service excellence.

Communication & Collaboration

• Communicate clearly and professionally with guests, colleagues, and leadership across departments.
• Collaborate with housekeeping, food & beverage, and other hotel teams to ensure a seamless guest journey.
• Maintain accurate and professional written and verbal communication at all times.

What will you bring to this role?

• 1-2 years of experience in hotel or guest services and/or 1-2 years of front desk experience preferred.
• Computer proficiency, including Microsoft Office; prior experience with a property management system such as Lightspeed or similar is an asset.
• Strong verbal and written communication skills in English; additional languages are an asset.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Availability
Must be available to work variable shifts, including days, evenings, weekends, overnights and holidays.

Physical Requirements

• Required to stand, walk, and remain physically active for the full duration of scheduled shifts.
• Ability to lift, push, or pull objects (up to 11 kg) such as luggage carts or office supplies.
• Physical stamina to perform front desk duties while engaging with guests and colleagues
• https://careers.accor.com/global/en/job/front-desk-agent-full-time-seasonal-in-sans-marque-fairmont-eau-claire-calgary-eau4-calga-jid-90656