The beautiful Embassy Suites by Hilton Chicago Downtown Magnificent Mile features 455 spacious guest rooms and over 20,000 square feet of flexible meeting space—making it a premier destination for both corporate and social events in the heart of downtown Chicago.
We are currently seeking a Senior Catering Manager to drive and service business across local corporate and social markets, as well as manage groups of 30 rooms or fewer with catering needs. This role is perfect for a dynamic, relationship-driven professional who thrives on creating memorable guest experiences.
This is an exciting opportunity to join a Hilton corporate-managed property, working alongside a fun, tenured team that knows how to balance hard work with a great team culture.
What will I be doing?
As Senior Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events
Specifically, your essential functions will be to perform the following tasks to the highest standards:
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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