Resa Admin Coordinator

We are currently seeking a Reservations Admin Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Admin Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• As Reservations Co-Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
• Quality control of the department’s administrative duties
• Managing O-Status with the help of both Reservations and Groups, Meetings & Events teams
• Preparing adjustments and refunds, with the help of both Reservations and Groups, Meetings & Events teams
• Assisting with completing and preparing commission breakdowns for invoicing and payment
• Assisting with capturing of M&E invoices
• Assist reservations and groups, meetings & events during periods of high demand / When staff are on leave and when emails are allocated / as and when required.
• Managing the Reservations, Groups, Meetings & Events shared Folder and ensuring all correspondence is up to date.
• Managing weekly stationary orders & any other duties & reports as determined by the role.
• Manage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time prior to the guest’s arrival.
• To interact with Housekeeping, Front Office, Spa and Food & Beverage, where necessary, ensuring any new and relevant information is communicated between these departments and Reservations.
• Maintains department Standard Operating Procedures and devise benchmark to be adhered to.
• Manage workload fairly, ensuring that our turnaround time is adhered to.
• Assist Individual and Group Reservations as/when necessary, with enquiry turnaround, call handling as well as shifts during low staffing periods.

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

https://radissoncareers.com/job/reservations-admin-coordinator-in-cape-town-south-africa-jid-33072