Host

JOB OVERVIEW:

Under the general guidance of the F&B Manager, the Host is responsible for managing the guest reception and seating process within the restaurant. The Host ensures a warm and professional welcome, maintains efficient seating flow, and supports the front-of-house team in delivering outstanding guest experiences. This role is key to upholding the restaurant’s hospitality standards and creating a positive first impression for every guest.

YOUR KEY RESPONSIBILITIES:

• Greet and welcome guests warmly and professionally upon arrival, creating a positive first impression and setting the tone for their dining experience.
• Manage guest reservations, waitlists, and seating assignments efficiently to optimize table turnover and minimize wait times.
• Coordinate closely with the front-of-house team, including servers and kitchen staff, to ensure smooth guest flow and timely seating.
• Provide accurate and timely communication to guests regarding wait times, special requests, and seating availability.
• Assist in training new hosts and support ongoing development by sharing best practices and company service standards.
• Maintain cleanliness and organization of the host station and entrance area to ensure an inviting environment.
• Monitor guest feedback related to seating and arrival experience and report any issues to management promptly.
• Adhere strictly to health, safety, and restaurant policies and procedures to provide a safe environment for guests and staff.
• Support team morale by fostering a collaborative and positive working environment.
• Complete necessary daily reports and logs accurately and submit to management as required.
• Assist with other front-of-house duties as assigned to ensure overall operational efficienchttps://careers.accor.com/global/en/job/host-in-delano-miami-beach-miami-beach-united-states-jid-83572