Senior Event Manager

The beautiful Hilton New Orleans Riverside is the largest hotel in New Orleans and one of the top revenue-generating hotels in the company. Their Events team is growing, and they are looking for Senior Event Manager to join their amazing team!

We are looking for a passionate and experienced Senior Event Manager to join our dynamic team. In this role, you will take the lead in planning, detailing, and executing exceptional group and social events, ensuring every experience exceeds expectations.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner’s primary contact following turnover on property and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•   Organize, plan and prioritize your duties by developing plans and goals.
  •    Timely communication to internal and external clients via telephone, email, written documents or in person.
  •    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
  •    Demonstrate knowledge of job systems, products, systems, and processes.
  •    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  •    Selling and influencing both internal and external clients.
  •    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
  •    Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
  •    Participate in customer site inspections and assist with the sales process as necessary.
  •    Other duties as necessary based on business needs.  https://jobs.hilton.com/apac/en/job/HOT0CGQA/Senior-Event-Manager-Hilton-New-Orleans-Riverside