Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Job Description

 

  • To be an ambassador of the Front Office and of the hotel, in and outside the work place.
  • To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
  • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
  • To be aware of and to report all guest comments or complaints.
  • To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
  • To check the departure lists and to ensure check-out times are respected.
  • To monitor room status and discrepancies.
  • To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..
  • To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
  • To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
  • To personally greet and escort the guests rather than pointing out directions.
  • To respect the privacy of the guests and the confidentiality of the information.https://careers.accor.com/global/en/job/guest-service-agent-in-sofitel-cairo-nile-el-gezirah-cairo-egypt-jid-80453

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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