Front Desk Agent

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince’s Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Dedicated to creating meaningful, personalized guest experiences, the Front Desk Agent is a key ambassador of the hotel’s service culture. Often the first and last point of contact for our guests, this role shapes special stays through genuine connection, attention to detail, and proactive service. As a Front Desk Agent, you will support day-to-day front office operations while delivering warm, intuitive, and personalized service. This position requires a service driven mindset, strong communication skills, and the ability to multitask in a fast paced hospitality environment.

Please note that the end date for this role will be November 6, 2026.

Key Responsibilities

Front Office Operations

• Manage guest arrivals and departures, ensuring a seamless and welcoming check-in and check-out experience.
• Accurately process payments, settle guest accounts, and handle cash and electronic transactions in accordance with hotel standards.
• Utilize property management and point-of-sale systems to maintain accurate guest and operational records.
• Take and enter restaurant take-away orders when required, ensuring accuracy and efficiency.
• Adhere to all hotel, departmental, and brand policies, procedures, and health & safety protocols.

Guest Experience & Personalization

• Deliver consistently warm, professional, and engaging service tailored to each guest’s needs.
• Take initiative to create personalized moments that enhance the guest experience and foster meaningful connections.
• Respond promptly and effectively to guest requests, inquiries, and concerns, ensuring appropriate follow-up.
• Actively promote hotel amenities, services, and facilities to enhance a guest’s stay.
• Ensure all guest interactions reflect the hotel’s commitment to connection, care, and service excellence.https://careers.accor.com/global/en/job/front-desk-agent-full-time-seasonal-in-eau-claire-calgary-calgary-canada-jid-102978