Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Here’s what you’ll do during a typical day:

  • Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
  • Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
  • Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
  • Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
  • Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
  • Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
  • Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

  • Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
  • Strong team management skills with the ability to motivate staff and drive service excellence.
  • Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
  • Proficient in hotel PMS and familiar with standard operational procedures.
  • Calm under pressure and responsive to changing priorities or schedules.
  • Fluent in English; additional lang
  • https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/210018

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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