Bell Person

Bell Person (Part Time)
From a warm welcome to a fond farewell, as a Bell Person, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests’ stay.

What you will be doing:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
• Greet all guests arriving by vehicle, and promote valet parking as the only hotel-related parking option or clearly direct guests to appropriate public parking service if they prefer
• To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest’s stay
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensure all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking fees and a clear explanation of valet benefits
• Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner

• Complete thorough walk around of guest vehicles prior to entering the garage and highlight any damage on the corresponding valet parking ticket
• When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
• Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
• In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
• Able to operate all types of vehicles (manual and regular transmission)

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, and ramps
• https://careers.accor.com/global/en/job/bell-person-part-time-in-fairmont-hotel-macdonald-edmonton-canada-jid-91391