Additional Information: This hotel is owned and operated by an independent franchisee, S&S Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
The General Manager (GM) is responsible for the overall leadership, performance, and daily operation of the hotel. This role ensures full compliance with Marriott brand standards while driving financial success, operational efficiency, and exceptional guest experiences. The GM sets the tone for the hotel’s culture, leads the management team, and ensures all departments operate in alignment with company expectations and brand requirements.
The GM oversees all hotel operations including Front Office, Housekeeping, Maintenance, and Breakfast operations. This includes ensuring that all departments are properly staffed, trained, and executing their responsibilities consistently. The GM is accountable for maintaining a clean, safe, and well-maintained property through daily walkthroughs, routine inspections, and adherence to all health, safety, and brand standards.
The GM serves as the primary leader for all human resources functions at the property, including hiring, onboarding, training, coaching, performance management, and when necessary, disciplinary action or termination. The GM is responsible for maintaining complete and compliant employee records, ensuring all team members complete required training, and fostering a positive, respectful, and accountable workplace culture.
Financial performance is a key responsibility of the GM. This includes managing the hotel’s profit and loss statement, controlling labor and expenses, developing and monitoring budgets and forecasts, and identifying opportunities to improve profitability. The GM works closely with accounting and ownership to ensure accurate reporting, timely invoice processing, and overall financial accountability.
The GM is responsible for executing revenue strategies to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR). This includes monitoring market trends, adjusting pricing strategies, supporting group business, and driving front desk upselling efforts. The GM collaborates with revenue management and sales support, including any third-party or remote sales partners, to align strategies and achieve revenue goals.
Guest experience is a top priority. The GM ensures that all guest interactions meet Marriott standards and that service delivery is consistent and professional. The GM monitors guest feedback across all platforms, ensures timely responses to concerns, and implements action plans to improve guest satisfaction scores. The GM leads by example and empowers team members to resolve guest issues effectively.
The GM ensures proper use and compliance with all required systems and technology platforms. This includes ensuring that all team members are trained on property systems and that all reporting and operational tools are used accurately and consistently.
