Bellperson

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:

• Consistently provide professional, friendly, and engaging service
• Escort guests to their rooms, carry their luggage, messages, or other items throughout the hotel
• Ensure timely and efficient delivery or collection of luggage to/from guest rooms
• Help guests familiarize themselves with their room upon arrival (e.g., explaining how the thermostat works)
• Remain in the lobby after assisting with luggage to remain available for guest needs, under the guidance of the Assistant Head Concierge
• Inform guests about hotel facilities in a helpful and informative manner
• Provide information on local events, activities, and attractions
• Know and apply the technical and emotional LQA (Leading Quality Assurance) standards
• Commit to high service quality, discretion, and complete honesty
• Maintain a professional attitude, always smile, and remain calm in all situations
• Comply with ergonomic standards, health & safety regulations, and hygiene policies
• Adhere to departmental and company policies, procedures, and service standards
• Ensure seamless arrival and departure experiences for guests, including luggage assistance and valet parking.
• Coordinate and monitor shuttle schedules and routes to local areas.
• Ensure proper logging of vehicle keys and accurate valet ticketing procedures.