Guest Service Expert

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Expert

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Service Expert because together, we are better. Start your career at Sheraton, where you don’t just work – you belong.

Position Summary:

  • Support your Guest Services team with general operational tasks
  • Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
  • Assign rooms according to guest requests and preferences whenever possible
  • Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits: 

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • https://careers.marriott.com/guest-service-expert/job/1A98FBF031ED4B5C2863FDFC9C46F70F

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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