Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About the role
Four Seasons Resort Palm Beach is looking for a Director of Guest Experience to join our Front Office Team. The Director of Guest Experience is responsible for ensuring a memorable, personalized, and seamless experience for guests throughout their stay at the hotel. This role requires a proactive approach to guest services, managing guest feedback, resolving issues promptly, and maintaining the highest levels of hospitality standards.
The Director of Guest Experience is a Department Head level role and will work closely with all other Resort departments to ensure that guest expectations are consistently met and exceeded. Don’t miss this unique opportunity to be part of our award winning team, while beginning your career with the world’s leading luxury hotel company!
What you will do
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description du poste Les missions : L’agent de réservation assure la prise de réservation par téléphone et mail, ainsi que toutes les opérations qui s’y rapportent. Il développe et optimise les ventes de chambres en respectant la politique commerciale de la marque et de l’hôtel. Technique métier et Relation client Offre un accueil personnalisé et […]
Descripción del empleo Handle incoming reservation inquiries via phone, email, and online booking platforms Provide detailed information about room types, rates, packages, and resort amenities Process reservations accurately and efficiently using our reservation management system Upsell room upgrades and additional services to maximize revenue Assist guests with modifying or canceling reservations as needed Collaborate […]
Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the […]
Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further! The Sebel Sydney Martin Place is seeking a dynamic and enthusiastic part-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. Who We Are: Accor is the world’s largest and fastest-growing hotel group with a network […]
