Hospitality Jobs logo – global hospitality job marketplace
Sign In

Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Experience Agent

Apply Now
Job Description
  • Welcome guests warmly upon arrival and provide a smooth, efficient check-in experience.
  • Serve as the primary point of contact for guest inquiries, requests, and complaints, ensuring timely and professional resolution.
  • Maintain detailed knowledge of hotel facilities, services, dining concepts, and local attractions to provide accurate information and recommendations.
  • Handle special requests, VIP arrangements, and guest preferences, ensuring personalized and memorable experiences.
  • Coordinate with Front Office, Housekeeping, Concierge, F&B, and other departments to meet guest needs promptly.
  • Assist with departures, including check-out procedures, billing, and feedback collection.
  • Monitor and respond to guest feedback, both in person and through surveys or online reviews, escalating issues where necessary
  • Maintain guest records, preferences, and communications accurately in the property management system.
Qualifications
  • Minimum 2 years of Front Office or Guest Experience or Guest Relation experience in a hospitality setting
  • Fluency in English (written and verbal); additional language skills are highly valued
  • Excellent communication and interpersonal skills with the ability to connect naturally with diverse guests
  • Strong organizational and time management abilities with the capacity to multitask in a dynamic environment
  • Demonstrated ability to maintain composure and deliver quality service in high-pressure situations
  • Proficiency in analyzing guest feedback and translating insights into actionable improvements
  • Problem-solving mindset with a collaborative and solution-oriented approach
  • Ability to work flexible schedules, including evenings, weekends, and holidays as needed

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Front Office Operations Manager

Job for: Locals

JOB DESCRIPTION Placed right in the heart of the action, the New York Hilton Midtown is looking for its next Temporary Front Office Operations Manager.  This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it’s an ideal destination […]

United States
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Assistant Chef de réception

Job for: Locals

Notre équipe dynamique et soudée recherche son/sa futur(e) collaborateur/trice pour renforcer la team des managers de la réception. En tant qu’Assistant(e) Chef de Réception, vous êtes un acteur clé de l’expérience client et du bon fonctionnement de la réception : Manager et motiver les équipes pour offrir un service irréprochable Communiquer et appliquer les codes et standards de […]

France
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Guest Relations Agent des Résidences

Job for: Locals

Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité. Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. […]

Morocco
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Assistant Director of Membership

Job for: Locals

Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the […]

India
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Front Office Guest Agent

Job for: Locals

Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the […]

Canada

Add Your Heading Text Here