Reservations Agent

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #3 GREAT PLACE TO WORK 2026,  AS VOTED BY OUR TEAM MEMBERS!

The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.

 “Conrad is Empowering and Bold”

Benefits

Working for Hilton means you are joining an international company with more than 9000 hotels across the globe with countless benefits & career development opportunities such as:

• Travel – Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym – a dedicated team member gym with free access 7 days a week
• Benefit – Discounted rates for Conrad Team members across a wide range of retailers
• Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity – Paid leave for those that qualify
• On shift – complimentary meals on duty

The Job Role

As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Ensure the accurate administration of all bookings for bedrooms or restaurant reservations and related correspondences including billing details
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to details at all times.https://jobs.hilton.com/apac/en/job/HOT0CHNI/Reservations-Agent