About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Timeless elegance and iconic glamour on the Côte d’Azur. With a guestbook signed by everyone from Elizabeth Taylor to Winston Churchill and an enviable perch overlooking the Mediterranean Sea, the palatial spread of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel has been the epitome of Côte d’Azur chic for more than a century. Today, sumptuous rooms with views from Nice to Monaco, Michelin-starred Provençal and Mediterranean cuisine and a lively pool club keep this landmark hotel at the forefront of Riviera life.
Votre rôle :
En tant que Guest Experience Manager, vous êtes au cœur de l’expérience client et occupez un rôle clé de leadership au sein du Front Office. À la fois manager, coach et ambassadeur de la culture Four Seasons, vous inspirez vos équipes autant que vous contribuez à créer des expériences exceptionnelles pour nos clients.
Sous la responsabilité du Directeur Front of House, vous incarnez la promesse Four Seasons auprès de nos hôtes les plus exigeants. Vous êtes le lien entre les équipes opérationnelles et les attentes de nos clients, garantissant une expérience fluide, personnalisée et mémorable à chaque étape de leur séjour.
Visible sur le terrain, proche des équipes et en contact quotidien avec nos clients, vous anticipez les besoins, créez des connexions authentiques et veillez à ce que chaque détail contribue à l’excellence de l’expérience vécue au sein du Resort.
Vos missions principales :
https://careers.fourseasons.com/us/en/job/REQ10393226/Guest-Experience-Manager-H-F
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the […]
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
Descripción de la empresa Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu […]
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
