Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.
The Role
The Guest Experience Manager is responsible for driving and elevating the overall guest journey, ensuring the delivery of exceptional, personalized, and memorable experiences in line with Mandarin Oriental’s legendary service standards.
This role oversees all aspects of guest engagement, personalization, and service recovery across the hotel, acting as the champion of the guest voice. In a pre-opening environment, the Guest Experience Manager plays a critical role in establishing service culture, defining guest journey standards, and ensuring operational readiness for a seamless opening.
Key Responsibilities
Guest Experience Strategy & Delivery
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Descrizione dell’azienda Radisson Hotel Group è uno dei più grandi gruppi alberghieri al mondo con 10 brand distintivi e più di 1460 hotel tra strutture già operative e in fase di sviluppo in oltre 95 paesi. La promessa del gruppo è “Every Moment Matters” con un’etica di servizio caratterizzata dallo slogan “Yes I Can!”. […]
House Porter Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched […]
Mandarin Oriental, Boston is looking for a Director of Rooms to join our Hotel Leadership Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. […]
Job Description Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers. We are currently seeking a Receptionist Day & Night to join our vibrant team. At Radisson Hotel Group, we are in search of individuals […]
Job Description Not a normal 9-5’er? Escape the ordinary and say Yes I Can! We are currently seeking a Day & Night Receptionist to join our vibrant team. At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As […]
