Director of Front Office

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

JOB OVERVIEW:

Under the general guidance of the Director of Rooms, the Director of Front Office is responsible for overseeing the daily operations of the Front Office, Bell Stand, Concierge Departments. The Director of Front Office will ensure seamless guest experiences, upholding brand standards, and leads a team focused on delivering exceptional hospitality.

YOUR KEY RESPONSIBILITIES:

• Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations.
• Maintain highest levels of guest service and ensure consistency with Delano Brand Standards.
• Oversee scheduling, training, and performance management of the front office staff.
• Collaborate with other departments to coordinate guest services and ensure efficient problem resolution process.
• Analyze front office metrics and support revenue management strategies.
• Monitor guest feedback and implement service improvement strategies.
• Ensure full compliance with health, safety, and hotel policies and procedures.
• Drive team member engagement and team development through regular training and coaching.
• Mentor, coach and guide staff on working successfully in a team atmosphere.
• Ensure all necessary reports and forms are completed daily.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
• https://careers.accor.com/global/en/job/director-of-front-office-in-delano-miami-beach-miami-beach-united-states-jid-117263