Resident Service Agent

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

The beautiful Avani Living Queen’s Wharf Residences seeking a FULL TIME and a PART TIME Resident Service Agent to join our team.

The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will assist with a wide range of requests, from providing building information to addressing inquiries, ensuring all needs are met with professionalism and care.

Key Responsibilities Include: 

• Provide exceptional customer service to all residents and guests, ensuring their needs are met promptly and professionally.
• Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
• Assist with check-in and check-out processes for residents, ensuring smooth transitions and a seamless experience.
• Handle resident requests and concerns efficiently, aiming for quick resolution and maintaining high levels of satisfaction.
• Maintain knowledge of the local area and services to provide recommendations and directions to residents.
• Manage and coordinate maintenance requests, ensuring timely follow-up and resolution.
• Assist with organising events or activities for residents, enhancing their overall living experience.
• Monitor and manage building security and safety, ensuring all procedures are followed for the protection of residents and guests.
• Collaborate with other team members to ensure that all services and operations are running smoothly and consistently.

***Must have full availability with shifts starting as early as 6am up to 10pm.
Hourly rates : 
Monday – Friday: $28.90 per hour +12% Super
Saturday: $33.38 per hour + 12% Super
Sunday: $40.05 per hour+ 12% Super