Reservations Agent

We are currently seeking a Reservations Agent to join our vibrant team. At RADISSON BLU CEBU, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation – creating memorable moments for our guests.
• Convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• Manage room reservations through phone, email, and online booking systems
• Provide accurate information about room types, rates, promotions, and hotel amenities
• Assist guests with booking modifications, cancellations, and special requests
• Maximize room occupancy by promoting available packages and upselling when appropriate
• Coordinate with the Front Office and Housekeeping teams to ensure room availability and guest satisfaction
• Ensure compliance with hotel policies and procedures

• Flexibility and a positive, Yes I Can! Attitude
• Excellent attention to detail and organizational ability
• Is a creative problem-solver and passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong communication and interpersonal skills
• Graduate of Hospitality Management, Tourism, or any related course (preferred)
• At least 1 to 2 years of experience in hotel reservations, front desk, or customer service is an advantage
• Proficient in hotel reservation systems (e.g., Opera or similar) and basic computer applications
• Ability to work under pressure in a fast-paced environment
• Willing to work on shifting schedules, weekends, and holidays

https://radissoncareers.com/job/reservations-agent-in-cebu-city-philippines-jid-33156