Reservations Executive

Be part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests.

Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the property operation, and ensuring a timely response to all reservations enquiries.  Through professional telephone etiquette, and email communications, provide accurate and helpful information regarding the property facilities and services to all contacts with a view to maximising room and rate yield and maximising revenue.

• Process and input group, FIT and corporate reservations following hotel reservations policy;
• Assist Events & Groups Executive in Reservations activities;
• Answer all calls promptly, within three rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Take personal responsibility to ensure that all enquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Rooms Division Manager, General Manager or a senior member of the executive team.
• Action requirements made by the Revenue Team
• Adhere to rates published in the Rate Manual or rate advertisements.
• Exceptions to the published rates must be made through Senior Management
• Actively promote Accor Live Limitless membership and benefitshttps://careers.accor.com/global/en/job/reservations-executive-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-93108