Assistant Club Lounge Manager

Your purpose will be:

The Assistant Club Lounge Manager is responsible for the day‑to‑day management of the Club Lounge, in the absence of the Club Lounge Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.

• To be a visual presence in the Club Lounge, in the absence of the Club Lounge Manager.
• To run the shift and allocate daily roles to team members in the absence of the Manager.
• Represent the Club Lounge in any meeting, in the absence of the Manager.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards
• To maintain operational stock levels and order as required
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Club Lounge Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all colleagues on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre-shift meetings before every shift in the absence of the Manager, as per specification.
• To be familiar with the menu, breakfast, evening, wine list & bar menu.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.