Reservations Executive

SCOPE PF POSITION

The Reservations Executive is responsible for maximising hotel revenue and guest satisfaction by efficiently receiving, handling, and processing guest reservations under the direction of the Reservations Manager. The role ensures that departmental performance aligns with the hotel’s guidelines and overall business plan, while actively contributing to the achievement of departmental goals. A key focus is maintaining and enhancing Sofitel reservation standards, delivering a consistent 5-star service in line with Signature Standards, and achieving a target score of 95% or higher. The Reservations Executive also works closely with Front Office and Reception teams to ensure effective coordination of operations and the delivery of seamless, high-quality guest service.

RESPONSIBILITIES

• Greet guest over the phone in a friendly and courteous manner.
• Record reservation information accurately; identifies and records group and transient business codes.
• Inform other departments of VIP arrivals and assist in providing accommodation and special requests.
• Identifies commissionable reservations and secures required information.
• Records and processes deposit information.
• Identifies and records special billing instructions; approves credit after consultation with the Director of Revenue and in line with Accounts’ guidelines.
• File all reservations in a systematic order for easy referral.
• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
• Records requests for special accommodations and suites.
• Achieves maximum occupancy and average rate by utilising yield management.
• Uses up-selling techniques.
• Handling commission for individual reservations
• Handles all special requests appropriately.
• Pre-blocks all special requests or VIP accommodations appropriately.
• Utilise guest’s history files for personalised service at the hotel.https://careers.accor.com/global/en/job/reservations-executive-in-sofitel-london-st-james-hotel-london-united-kingdo-jid-90326