Overnight Guest Service Officer

Part Time Overnight Guest Service Agent

Step into the world of Four Seasons Hotel Sydney, where personalised, world-class service meets timeless elegance. We are seeking a confident and service-driven part time Overnight Front Desk Agent to join our Front Office team and ensure a warm, professional welcome for every guest – no matter the hour.

As an Overnight Front Desk Agent, you will be the key point of contact during the night shift, responsible for providing seamless check-ins and check-outs, handling guest requests with care, and maintaining the security and efficiency of our overnight operations. Your calm presence, attention to detail, and guest-focused approach will ensure every guest feels cared for and supported, even in the quietest hours.
 

What You’ll Do:

• Provide professional, welcoming service to all guests arriving or departing during overnight hours
• Manage the check-in and check-out process efficiently, accurately, and in line with Four Seasons standards
• Handle guest inquiries, requests, and issues with empathy, efficiency, and discretion
• Assist with nightly audits, financial reporting, and end-of-day procedures
• Monitor guest activity and ensure the safety, privacy, and comfort of all guests overnight
• Communicate effectively with other departments to coordinate early departures, special requests, and next-day preparations
• Maintain a tidy and organised front desk and lobby area
   

What You Will Bring:

• Previous experience in Front Office or a customer-facing role (preferably in hospitality or luxury environments)
• A calm and composed demeanour with the ability to work independently during night shifts
• Strong problem-solving and multitasking skills, with attention to accuracy and detail
• Excellent communication and interpersonal abilities
• Flexibility to work overnight shifts, including weekends and public holidays
• A genuine passion for guest service and a warm, professional attitude

If you are passionate about hospitality, thrive in a quiet and detail-driven environment, and enjoy being the go-to support overnight, apply now to join Four Seasons Hotel Sydney as an Overnight Front Desk Agent!

Please be advised, only shortlisted candidates will be contacted.

https://careers.fourseasons.com/us/en/job/REQ10378927/Overnight-Guest-Service-Officer