Owner Experience Manager

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Heritage Place Ghirardelli Square
Two of San Francisco’s most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city’s most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one-, two- and three-bedroom residences.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Heritage Place, Ghirardelli Square, as our new Owner Experience Manager.

Reporting to the Director of Residences, the Manager, Owner Experience leads the day‑to‑day Owner Experience and HOA‑facing operations at Fairmont Heritage Place, Ghirardelli Square and drives a culture that “Makes Special Happen.” This role manages the Owner Experience team and plays a key leadership role in delivering exceptional service to owners while ensuring compliance with governing documents, brand standards, and operational procedures.

Key Responsibilities

• Provide leadership, guidance, and oversight to the Owner Experience, ensuring daily operations reflect the highest standards of luxury residential service and personalized care.
• Inspire, coach, and develop team members to deliver refined, anticipatory service while supporting ongoing professional growth and accountability.
• Partner closely with the Operations Manager to support performance evaluations, coaching conversations, and performance improvement initiatives.
• Participate in hiring, onboarding, scheduling, and staffing decisions to ensure appropriate coverage, service continuity, and talent alignment.
• Establish, refine, and implement Owner Experience workflows, service standards, and operating procedures in alignment with the direction of the Director of Residences and Accor brand expectations.https://careers.accor.com/global/en/job/owner-experi