POSITION SUMMARY
POSITION SUMMARY
Perform general office duties to support Event Sales (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, and verify information (e.g. leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Policies and Procedures
– Maintain confidentiality of proprietary materials and information.
– Protect the privacy and security of guests and coworkers.
– Follow company and department policies and procedures.
– Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
– Perform other reasonable job duties as requested by Supervisors.
Guest Relations
– Address guests’ service needs in a professional, positive, and timely manner.
– Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.https://careers.marriott.com/event-sales-coordinator-temporary/job/95102709DDDE9650D1282B95EDB6F20A
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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