Front Office Manager

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

1. 1. • Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
      • Achieve Quality Audit result of 95% and above through consistent documented trainings.
      • Maintains and promotes associate relations.
      • Resolve complaints within the department.
      • Actively participate in and conduct the daily meetings.
      • Ensure the Hotel services are exceeding the set standards.
      • Assist in Talent Development.
      • Respond and act to guest requests for special arrangements or services with a “Never say No” attitude.
      • Maintain internal communication, coordination and cooperation with various Departments for various requests.
      •  Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
      • Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
      • Show fullest cooperation and respect within the team and other departments
      • Be aware of the daily activities and has product knowledge of all the hotel facilities.
      • Supervise and manage all activities of the department whilst allowing the team to be competent, credible and progressive.
      • Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
      • Encourage and build mutual trust, respect, and cooperation among team members.
      • Serve as a role model to demonstrate high standards of Rixos.
      • Supervise and manage team by understanding their role responsibilities well enough to perform duties in their absencehttps://careers.accor.com/global/en/job/front-office-manager-saudi-national-only-in-rixos-murjana-king-abdullah-economic-city-saudi-ar-jid-94160