Receptionist

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To deliver an elegant, seamless, and genuinely warm welcome that reflects the sophistication and heritage of Fairmont Hotels & Resorts. The Receptionist is the first impression of the hotel, ensuring every arrival, departure, and interaction is handled with grace, precision, and a deep commitment to personalised luxury service. This role supports the smooth operation of the Front Office while elevating each guest’s stay into a memorable Fairmont experience.

• Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
• Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
• Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
• Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
• Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
• Handle guest concerns with genuine care, resolving where possible before escalating to management
• Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
• Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
• Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
• https://careers.accor.com/global/en/job/receptionist-in-fairmont-cheshire-knutsford-united-kingdom-jid-82520