Front Office Manager

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

FRONT OFFICE MANAGER – Fairmont Sonoma Mission Inn & Spa (Hotel) Providing engaging, sincere, personalized service is one of the ways our Front Desk Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Desk Manager, where you will lead our team of service ambassadors, maximize Front Desk operations and ensure exceptional guest service.

What you will be doing: Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

• Lead, mentor, and train the Front Office Team
• Provide leadership and direction for the day to day operations of Front Desk, Royal Service, Concierge, and Bell/Valet to ensure all service standards are followed
• Consistently offer professional, friendly and engaging service
• Maximize rooms revenue through participating in yield management meetings and implementing/supporting agreed upon Revenue Management strategies and practices
• Handle guest concerns and react quickly, logging and notifying proper areas
• Communicate effectively with all departments and thrive for guest feedbackhttps://careers.accor.com/global/en/job/front-office-manager-in-fairmont-sonoma-mission-inn-and-spa-sonoma-ca-unit-jid-93545