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Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

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Additional Information: This hotel is owned and operated by an independent franchisee, . The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Reservations Agent:
The above-mentioned position is currently available within the Reservations Department at Protea Hotel by Marriott Johannesburg Balalaika Sandton.
The successful candidate will be responsible for the following:
•Greetings guests over the phone in a friendly, courteous manner (within 3 rings).
•Identify guest reservations needs by asking open ended questions and determine appropriate room types and maximize room rate.
•Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
•Process all reservation requests, changes and cancellations received by phone & email.
•Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
•Enrolling guests to be Marriott Bonvoy members.
•Explain guarantee, special rate and cancellation policies to callers.
•Verify and record reservation information accurately.
•Accommodate and document special requests.
•Answer questions about property facilities/services and room accommodation.
•Follow sales techniques to maximize revenue by upselling rooms and promoting hotel restaurants and other services and facilities to guests.
•Input and access data into reservation systems (Opera, Marsha and Empower Reservations).
•Identify and record special billing instructions.
•Pre-block all special requests or VIP accommodation accurately.
•Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
•Acknowledge assigned reservation messages.
•Following up and conversion of enquiries is of utmost importance.
•Responsible for tidy administration, including keeping accurate records of all paper transactions, and filing all reservations in a systematic order for easy referral.https://careers.marriott.com/reservations-agent/job/0DE32E66714292C28BE8BEE73502BB0B

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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