Night Manager

Here’s what you’ll do during a typical day:

• Lead the hotel’s overnight operation as Manager on Duty, ensuring business continuity, guest satisfaction, and operational excellence.
• Make operational decisions and take ownership of issues arising during the night, escalating matters to the appropriate HOD or General Manager when required.
• Monitor hotel performance throughout the shift and take corrective action to maintain Hilton Brand Standards and operational targets.
• Oversee guest satisfaction and service recovery, ensuring complaints, feedback, and special requests are addressed promptly and professionally.
• Review and control the Night Audit process, daily revenue, cash handling, and operational reports, ensuring accuracy and compliance.
• Monitor staffing and productivity, ensuring Team Members are deployed effectively according to business needs and occupancy levels.
• Conduct management inspections of the hotel to ensure standards for cleanliness, maintenance, safety, security, and guest areas are consistently maintained.
• Lead the response to emergencies and incidents, ensuring appropriate action, documentation, communication, and escalation in line with hotel procedures.
• Ensure compliance with Hilton Brand Standards, SOPs, health and safety, HACCP, security, and applicable UAE requirements.
• Coach, guide, and support Team Members, providing feedback and recognition while reinforcing Hilton values and service expectations.
• Review operational challenges and trends and communicate recommendations to the relevant HODs and management team for follow-up.
• Ensure effective handover of operational, guest, financial, and staffing matters to the morning management team.
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/224057