Receptionist

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Overview
We are seeking a professional and friendly Receptionist to join our Hotel team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service, living the Accor brand standards while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and some proficiency in office software.

Duties will include and not be limited to the following:

• Greet and welcome visitors in a warm and professional manner.
• Answer and direct phone calls using excellent phone etiquette.
• Be fully aware of the hotel events
• Covering a variety of shift patterns
• Manage incoming and outgoing correspondence, including emails and postal mail.
• Be aware daily of VIP, disabled, early, and late arrivals/departures, and of previous-complaint guests to ensure they are cared for correctly.
• Liaise with Housekeeping professionally in relation to the bedroom inventory, informing them of Late Departures, Extended Stays, Day lets, Show Rooms and Room Moves.
• Ensure that all guest profiles are updated and present, including for all international visitors, completing the Registration Cards and Filling correctly.
• Upon check-out prepare bills and take payment. Prepare and checking the sales ledger, ensuring all relevant correspondence is attached.https://careers.accor.com/global/en/job/receptionist-in-novotel-coventry-m6-j3-coventry-united-kingdom-jid-94698