Assistant Director of Group Conferencing & Events

JOB PURPOSE

The role of Assistant Director of Groups, Conferences and Events is to support the Director of Groups, Conferences and Events via leadership and driving commercial activities of the event sales and event planning teams. The role supports achievement of all key targets and budgets, designing and implementing key strategies to drive group, event and related revenues.

The role supports to promote, qualify, sell, plan and controls all hotel event spaces, It builds up powerful customer relationships that deliver repeat business and maximises revenue through actively looking for upsell opportunities for the team before contracting and additional upselling opportunities within confirmed business. The role also takes responsibility for training of new and junior team members and to implement training schedules to ensure that the team is providing an outstanding service to our guests, to assist in making Hilton Sydney the market leader.

RESPONSIBILITIES

Leadership

• Lead the team in line with Hilton’s global Promise to our Team Members
• Develop a culture focused on the core Hilton values.
• Communicate effectively within the commercial department as well as within hotel departments
• Ensure attendance at key commercial and hotel meetings
• Develop talent within the team and continue to grow the team’s overall competencies
• Ensure succession plans are in place for entire team
• Address performance challenges in a supportive, timely and decisive manner
• Recruitment and selection of the team

Specific Duties

• To support the event sales team, specifically the Senior Event Sales Managers, in achieving the hotel commercial goals. Perform Event Sales duties to assist with the operational needs of the business.
• To lead event management team for all events and produce accurate event orders with revenue forecasted correctly in all fields
• To ensure accurate and up to date customer information in Event booking systems. Adhering and maintaining systems in line with best practices and standards
• Conduct informative site inspections and menu tastings with organisers, account influencers
• To ensure event orders are prepared in a timely manner and in accordance to operations rosteringhttps://jobs.hilton.com/apac/en/job/HOT0CK0Q/Assistant-Director-of-Group-Conferencing-Events