Chinese Restaurant Operations Manager

Mandarin Oriental, Guangzhou is looking for a Chinese Restaurant Operations Manager to join our Food & Beverage team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquility in nine private treatment rooms.

About the job

Based within the Food & Beverage Department at Mandarin Oriental, Guangzhou, the Chinese Restaurant Operations Manager is responsible for overseeing two Chinese Restaurants within the hotel. This role involves providing strategic leadership and comprehensive supervision to the teams of both outlets, ensuring consistent delivery of exceptional guest satisfaction while driving the achievement of established budgets and operational goals for each restaurant. The Chinese Restaurant Operations Manager reports to the Director of Food & Beverage.

As Chinese Restaurant Operations Manager, you will responsible for the following duties:

• Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
• Lead, motivate, and inspire the teams of both outlets to deliver exceptional service experiences that align with brand standards and the unique positioning of each Chinese Restaurant.
• Leads outlet team to achieve the outlet’s financial and operational targets; seeks out and reviews potential business opportunities in line with the outlet’s financial targets.
• Works with direct reports to develop and execute the outlet’s food & beverage promotions, is aware of the comp set and proposes ideas to continually improve the range and quality of the outlet’s products and services.
• Ensure effective communication flow within each restaurant (e.g., pre-meal briefings, staff meetings, coordination with culinary teams) and cross-restaurant information synchronization to maintain operational consistency.
• Sets goals and expectations for direct reports using the annual performance appraisal process and holds staff accountable for success & failure. The Managers key accountability is to ensure that his direct reports are equipped with all tools to be successful at work.
• Ensure that all team members receive appropriate and ongoing training to successfully perform their job and to further develop within the food & beverage division.

As Chinese Restaurant Operations Manager, we expect from you:

• A minimum of 5 years of working experience in luxury hotels or renowned Chinese restaurants, with at least 2 years in a Chinese restaurant management role (preferably overseeing multiple outlets). A proven track record in building customer loyalty, enhancing guest satisfaction, driving profitability, and controlling costs.https://careers.mandarinoriental.com/jobs/chinese-restaurant-operations-manager-guangzhou-guangdong-china