Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

Mandarin Oriental Punta Negra, Mallorca is looking for a Reservations Agent to join our Reservations Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness – each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Reservations Agent, you will be responsible for handling basic operations of the department, mainly reservations that come in various forms such as telephone, facsimile, GDS and LHW, etc.; Fidelio / Delphi data input and preparation of various reports.

As Reservations Agent, you will be responsible for the following duties:

  • Handle incoming reservation inquiries and bookings via telephone with professionalism, clarity, and a guest-oriented approach.
  • Accurately input reservation details into the Property Management System (PMS) following the standards outlined in the PMS operational manual.
  • Ensure clear and timely communication with key departments such as Credit, Sales, Concierge, Housekeeping, Front Desk, and others, sharing relevant reservation information to support seamless operations.
  • Prepare and update the daily on-the-books reports.
  • Generate a summary of reservations made the previous day for review by the Reservations Manager.https://careers.mandarinoriental.com/jobs/reservations-agent-mallorca-balearic-islands-spain

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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