Hostess

Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Fares Maldives employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To work as a team with colleagues, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience.  Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises
• To ensure all documents / checklists are updated as an when required.
• To ensure all local laws related to service of food, drinks, tobacco are adhered to.
• You maybe be required to work in different shifts and maybe be assigned to different outlets in different shifts based on business needs.
• You may be required to work extra hours based on the business demands.
• Any other duties and responsibilities that may be assigned to you from time to time.

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Should have min. 1 year experience as a Hostess for a reputed Hotel/Restaurant
• Should have a strong F&B Product Knowledge
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Able to communicate in English, additional language is an advantage
• Well-groomed and a high standard of personal hygiene required
• Enthusiastic and willing to learn
• Positive attitude and pleasant personality.
• Must currently hold the role applying for.
• Should have qualifications matching to position applying for.
• A positive and energetic attitude.
• Be able to work under pressure & flexible to work within a dynamic team environment.
• Excellent team player.
• Trackable references to support the role applied for.

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