Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Hilton Alexandria Old Town is looking for a Guest Service Agent to join our front office team! This 252-room property is located on King Street in Alexandria’s vibrant Old Town. King Street Metro Station is across the street, providing easy links to Washington D.C. and Reagan National Airport. The free King Street Trolley stops on our […]
Descripción de la empresa Qué ofrecemos a los miembros de nuestro equipo: Un hotel precioso en el que trabajar en pleno centro de Madrid en el que queremos crear un ambiente increíble para los huéspedes, pero para el equipo también! Convertirte en un Heartist y trabajar en un ambiente que fomenta que seas tú mismo […]
Embassy Suites by Hilton Sacramento Riverfront Promenade is looking for a Bell Valet Attendant to join the team! Our hotel overlooks the Sacramento River, next to the iconic Tower Bridge. We’re within a 10-minute walk of the Old Sacramento Waterfront District and events at the Golden 1 Center. Local art throughout the hotel depicts Sacramento history and life […]
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]
A Guest Service Agent – Executive Lounge comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. What will I be doing? As a Guest Service Agent – Executive Lounge, you will comfort executive Guests throughout their stay […]
