Outlet Manager

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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**Business Performance & Strategic Planning**

• Develop and manage outlet budgets, reviewing revenue and expenditure forecasts monthly and analyzing deviations from business plan goals
• Participate in management meetings to review progress toward business objectives and contribute to annual business planning
• Design, implement, and measure profit enhancement programs in collaboration with kitchen and marketing departments
• Implement and maintain rigorous cost control measures to ensure food and beverage costs, productivity, labor costs, and operating supply expenses remain aligned with budget targets
• Prepare and submit comprehensive post-mortem promotion reports to senior management upon completion of promotional activities

**Outlet Operations & Guest Experience**

• Conduct daily departmental briefings and handovers to ensure all team members receive pertinent information and understand operational priorities
• Supervise team members to ensure all assigned tasks are completed on time and in accordance with departmental standards
• Build and maintain strong relationships with guests and regular patrons, personalizing service by remembering individual preferences
• Handle guest complaints and comments with tact, empathy, and efficiency, ensuring swift resolution
• Manage all administrative responsibilities related to cashier and bar operations while ensuring compliance with company policies
• Monitor equipment supply levels, inventory, and maintain departmental communication logbooks to prevent operational disruptions
• Conduct regular inspections of the outlet and back-of-house areas to ensure compliance with food and beverage sanitation, hygiene, health, and security regulations
• Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel services
• Provide support to other food and beverage outlets during peak times as required

**Experience**

• Minimum 3 years of relevant experience in outlet management, food and beverage operations, or similar supervisory capacityhttps://careers.accor.com/global/en/job/outlet-manager-in-novotel-vijayawada-varun-vijayawada-india-jid-95697