FO Spv

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Objective:

Supervise and coordinate the daily operations of the reception area, ensuring efficient, friendly and high-quality service to guests, guaranteeing compliance with the standards established by the company. 

Main Responsibilities:

• Supervise the reception team, assigning tasks and shifts according to the operation.
• Ensure an efficient check-in and check-out process.
• Provide direct service to VIP guests or in special situations.
• Handle complaints and claims, providing timely and satisfactory solutions.
• Verify that the hotel’s procedures and policies are being followed.
• Review daily reports of occupancy, income, and movements.
• Train and evaluate reception staff.
• Control the correct management of reservations and availability.
• Ensure the presentation, order and cleanliness of the reception area.

Requirements:

• Training in Hospitality, Tourism, Administration or related fields.
• Minimum of 2-3 years’ experience in reception, with at least 1 year in supervision.
• Mastery of hotel property management systems (PMS).
• Intermediate/advanced level of English (other languages ​​valued).
• Leadership and team management skills.
• Excellent communication and customer service.
• Ability to work under pressure and solve problems.

https://careers.melia.com/job/Punta-Cana-FRONT-OFFICE-SUPERVISOR/1376627933/