Barista

JOB OVERVIEW

Baristas are responsible for preparing and serving coffee-based beverages and creating exceptional customer experiences.

• Are you passionate about roasts and blends?
• Do you love making someone’s day with perfectly brewed coffee and a smile?
• Are you a supportive and inclusive team member?
• Do you thrive in a fast-paced environment?

If so, this role is made for you!

KEY RESPONSIBILITIES

As a Barista, you will:

1. Exceptional Customer Experiences

• Welcome customers to build rapport and create a great first impression
• Know your menus in detail, so you can advise customers and make recommendations when you take their orders
• Prepare and serve a range of perfectly brewed coffee-based drinks, using manual and automatic grinders and pressers
• Prepare and serve a range of quality teas and botanicals, understanding the different flavours, aromas and benefits
• Treat food allergies, dietary requirements and customer modifications with absolute seriousness
• Work closely with the service team so that all orders are correct and delivered on time.
• Train the service team on the differences between coffee types and serves in an easy-to-understand way to improve their product knowledge
• Check that customers’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when neededhttps://jobs.hilton.com/apac/en/job/HOT0CHQ0/Barista