Food & Beverage Duty Manager

The Sydney First Class Lounge managed by Accor is a benchmark of Australian Luxury travel. Reserved exclusively for Qantas first class passengers and top-tier frequent flyers. Since it’s opening in 2007, it has refined the airport experience blending refined design, seasonal dining and panoramic runway views.  Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.

We are seeking a highly motivated Food & Beverage Duty Manager to join our welcoming team at the Sydney International First Class Lounge. In this role, you will provide friendly, efficient food and beverage service supervision, ensuring every guest enjoys a seamless and memorable experience. Reporting to the Senior Duty Manager, you will lead a team of supervisors and F&B Attendants, fostering a positive and high-performing environment

What you will be doing:

• Lead by example, delivering efficient, friendly, and professional food & beverage service to all guests.
• Manage front-of-house operations, ensuring high-quality service standards are consistently met.
• Complete the Daily Running Sheet and communicate effectively across all lounge areas, including Qantas staff.
• Report staff sickness, absences, punctuality, and other HR matters to the Lounge and T&C Manager.
• Handle verbal complaints and escalate to the Lounge Manager when necessary.
• Maintain clear communication with your front-of-house team, kitchen, and management, ensuring all relevant information is shared.
• Uphold food hygiene and presentation standards in accordance with council/legislative regulations and the Qantas Food Safety Plan.
• Ensure compliance with Accor and brand policies at all times.

In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Your experience and skills include:https://careers.accor.com/global/en/job/food-and-beverage-duty-manager-in-qantas-lounges-by-accor-sydney-mascot-australia-jid-96349