Relief Night Cleaner

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Assist in the day to day operations of the Front Office department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded. Maintain the Public Areas in line with brand standards and ensuring cleanliness

• on 2nd Floor in line with regulations. Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
• Assist with car / hotel doors and guest luggage.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel.
• To prepare the in-room dinning during overnight, deliver food to guest in a promised time frame
• To ensure the kitchen is clean and tidy after preparing the room service order
• Assist Night Manager for any arrivals or departures, room show, luggage arrangement, transportation arrangement, etc. Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Provide barista coffee guest orders and assist the Food & Beverage team in breakfast set up
• Ensure messages are delivered with the utmost urgency.
• All guest property in storage, long or short term, duly documented and cared for.
• Assist with the Front Office operation to achieve a reputation as a market leader in individualized customer focused service.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Ensure relative guest/ambassador information is communicated through the agreed communication channels.
• Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times.
• Keep the Night Manager informed of the Guest Services activities.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure high standards of property presentation, hygiene and cleanliness.
• Ensure economic use of chemicals and linen.
• Ensure all corridors are free of trays, linen trolleys or cages. https://careers.accor.com/global/en/job/relief-night-cleaner-in-sofitel-queenstown-hotel-and-spa-queenstown-new-ze-jid-96735