HOUSEKEEPING MANAGER

HOUSEKEEPING MANAGER (m/f/d)

Heidelberg Marriott Hotel

Begin. Belong. Become.

Be empowered.

• Begin: Structured onboarding program & “Be our Guest” program
• Belong: A diverse and international team, flat hierarchies with quick decision-making and regular feedback
• Become: Wide range of internal & external trainings, individual development plans, excellent career opportunities and transfer options within our sister hotels
• Be balanced: Permanent contract, consideration of your scheduling preferences, predictable working hours and overtime compensation
• Be connected: Numerous employee events & team-building activities to strengthen our team spirit
• Be honored: Upsell program, Christmas and holiday bonuses, appreciation rewards, employee referral program and capital-forming benefits, discounted stays and F&B discounts in over 8,000 Marriott hotels worldwide
• Be well: Various wellbeing & (mental) health initiatives, healthy and delicious meals in our staff canteen, partnership with the fitness provider “Pfitzenmeier”, and opportunities for social engagement

Be you.

As a Housekeeping Manager (m/f/d), you are responsible for one of the most important departments in our hotel. Together with your team, you ensure that the hotel always presents itself at its very best. With your eye for detail and high quality standards, you create the foundation for outstanding guest experiences.

Your role – Quality, Organization & Responsibility

• Overall responsibility for the Housekeeping department, ensuring the highest standards of cleanliness and quality
• Plan, manage and coordinate daily housekeeping operations, including external contractors
• Ensure compliance with brand standards and internal quality guidelines and continuously improve them
• Conduct inspections of guest rooms, VIP rooms and public areas to maintain an exceptional appearance
• Manage resources efficiently and optimize operational processes
• Work closely with other departments and the management team as a key interface within the hotel
• Handle administrative tasks in the housekeeping office, including reporting and documentation
• Coordinate maintenance activities, create repair requests and ensure proper follow-up
• Manage lost & found processes according to internal procedures
• Support onboarding of new employees and contribute to the development of your team

Be able.

• Several years of experience in Housekeeping, ideally in a supervisory or managerial role
• Strong attention to detail and high quality standards
• Excellent organizational skills and ability to manage multiple priorities simultaneously
• High service orientation and sense of responsibility
• Experience with external service providers is an advantage
• Good command of German and Englishhttps://careers.marriott.com/housekeeping-manager-leitende-hausdame-m-w-d/job/A6821DF3D54E840789409521BFAE0F06