Front Office Supervisor

Front Office Supervisor

Mandarin Oriental Conservatorium Amsterdam is looking for Front Office Supervisor to join the Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Front Office Supervisor, you will be responsible for the following duties:

• Ensuring a flawless check-in/check-out process;
• Read through arrival report and ensure accuracy of guest history;
• Handle guest complaints diligently and professionally and always with good feedback to the guest on satisfaction;
• Supervise and delegate duties to Front Office colleagues, ensuring workflows are logical and efficient;
• Cooperate and coordinate with other departments to ensure seamless guest service;
• Monitor in implement action plans where necessary for Fans of M.O. member enrolment and premium spend including on property signup;
• Ensure Legendary Quality Experience (LQE) Standards are fully implemented and consistently exceeded throughout the Front Office;
• Monitor grooming, hygiene, and professional behaviour standards of Front Office colleagues;
• Ensure smooth operation of Front Service by creating an encouraging and motivating environment for other colleagues;
• Lead by example in service excellence, motivating the team to uphold standards;

As Front Office Supervisor, we expect from you: 

• A minimum of two years’ experience as Front Office Supervisor, preferably in a luxury setting;
• Flexibility and adaptability – you will work on a rotating shift schedule, including morning, evening, and night shifts, as well as weekends and public holidays;
• Proficiency in the English language. Proficiency in Dutch is a plus;
• Eye for detail, drive to success and a supportive attitudehttps://careers.mandarinoriental.com/jobs/front-office-supervisor-amsterdam-north-holland-netherlands